TERMS AND CONDITIONS
Version Number 1.4 Last Updated 28th November 2018
1.1. By using and/or visiting any section of the website www.spela.com (the "Website"); the related enabling internet, mobile or other platforms through the Website and other related URLs belonging to or licensed to Spela or by accessing the Website, you the user (hereinafter: “You”, “you”, “your” or “player”) agree to be bound by:
1.1.3. Any Game Rules made available on the Website from time to time.
1.1.4. Any Terms and Conditions of promotions and special offers which may be found on the Website from time to time.
1.2. All of the Terms and Conditions listed above shall together be referred to as the “Terms".
1.3. Please read the Terms carefully before accepting them. If you do not agree to accept and be bound by the Terms please do continue to use the Website. Your continued use of the Website constitutes acceptance of the Terms.
1.4. YOU MUST NOT USE THE WEBSITE IF YOU ARE UNDER THE AGE OF 18 OR UNDER THE LEGAL AGE IN WHICH GAMBLING IS PERMITTED UNDER THE JURISDICTION WHICH APPLIES TO YOU.
1.5. The current version of the Terms will come into effect on the 20.08.2018.
GENERAL TERMS AND CONDITIONS
2.1. Spela is operated by Genesis Global Limited a company incorporated in Malta, company registration number C65325 with its registered address at Level 6A, Tagliaferro Business Centre, Gaeity Lane (Triq Il-Kbira) c/w High Street, Sliema, SLM 1549, Malta. Genesis Global Limited is licensed and regulated by the Malta Gaming Authorities (MGA) with a License number MGA/B2C/314/2015 issued on the 05/09/2016. Please remember, gambling can be addictive and it is your individual choice to play responsibly. If you find you’re facing any problems with addiction, please seek help with BeGambleaware, Gambling Therapy, Gam-Anon or Stödlinjen. Spela is also licensed by the Government of Curacao under Exodus Media N.V a group company incorporated under the laws of Curacao with corporate registration number 137885 and its registered address, Heelsumstraat 51 Willemstad Curacao. Its online E-gaming license is No. #8048/JAZ.
4. VERIFYING YOURSELF AT SPELA
4.1.In order to place a bet via the Website, you will need to verify/log in to your personal online banking service using your Personal Identity Number/Banking ID.
4.2. You must not play on the Website if you are located in a jurisdiction in which using our Services is unlawful or contrary to any applicable regulation (“Prohibited Jurisdiction”). It is your responsibility to ensure that this is not the case. We reserve the right to immediately suspend your access if we discover our services are being used from a Prohibited Jurisdiction. “Prohibited Jurisdictions” include United States of America and its territories, France and its territories, Spain, Denmark, Hungary, Iran, Israel, Portugal, Romania, Turkey, Ukraine, Belgium, Australia, Slovenia, Greece and other jurisdictions in which we do not operate or in which the Services are deemed unlawful under the applicable laws.
4.3. When attempting to use the website from any other jurisdiction it is the responsibility of the player to verify whether gambling is legal in that particular jurisdiction.
4.4. A player must verify/log in to their personal online banking service by following the on-screen instructions.
4.5. When accessing the website, you will be asked to confirm your mobile phone number in order to complete the verification process which is required by the regulatory body, Malta Gaming Authority. ("Your Contact Details").
4.6. You hereby acknowledge and accept that, by using the services made available on the Website, you may both win and lose money.
4.7. If you wish to temporarily or permanently restrict your access, you must send a request to do so on support@Spela.com. By permanently restricting your access, you also consent to the forfeiture of any promotional prizes, benefits, or winnings accrued thereafter whose full wagering requirements have not been met, which you may have acquired.
4.8. In the event of permanently access restriction being applied because of gambling addiction or due to fraud, you acknowledge that you are prohibited from reaccessing the website. The Company will not be liable, if you manage to reaccess, for such action nor for any direct or indirect consequential damages. The company shall have the right, at any time, to restrict user access in breach of the requirement stated herein.
5. VERIFICATION OF YOUR IDENTITY; MONEY LAUNDERING REQUIREMENTS
5.1. You warrant that:
5.1.1. You are not younger than 18 (eighteen) years old, or
184.108.40.206. Any legal age at which gambling or gaming activities under the law or jurisdiction that applies to you require ("the Legal Age"); and
5.1.2. The details supplied when first accessing the website are correct; and
5.1.3. You are the rightful owner of the money in your bank account; and
5.1.4. You are a resident in a jurisdiction which allows gambling; and
5.1.5. The money deposited by you is not derived from any activity which is illegal.
5.2. The company complies with Maltese and European laws, regulations and guidelines for the prevention of money laundering and the funding of terrorism. Suspicious transactions shall be investigated by the company and, if necessary, a suspicious transaction report will be made by the company to the competent Maltese Authorities. In any such event, the company is prohibited from informing any players or third parties involved, save in limited circumstances, that an investigation is being or may be carried out, or that information has been or may be transmitted to the competent Authorities. Furthermore, in the event of any suspicious transactions, the company may suspend, block or permanently restrict access of the relevant player(s) and withhold funds as may be required by law and/or by the competent Authorities.
5.3. All transactions made by players on our website are checked to prevent money laundering and all other illegal activity.
5.4. By agreeing to the Terms, you authorise us to undertake verification checks as we may require ourselves or may be required by third parties (including, regulatory bodies) to confirm your identity and contact details and to prevent money laundering (the "Checks").
5.5. In certain circumstances, we may have to contact you and ask you to provide further information to us directly in order to complete the Checks. If you do not or cannot provide us with such information then we may suspend your activity until you have provided us with such information or permanently prevent your access.
5.6. If we are unable to confirm that you are of the Legal Age, then we may suspend your activity. If you are proven to have been under that age at the time you made any gambling or gaming transactions, then:
5.6.1. Your access will be permanently prevented;
5.6.2. All transactions made while you were underage will be void, and all related funds deposited by you will be returned;
5.6.3. Any stakes for bets made while you were underage will be returned to you; and
5.6.4. Any winnings which you have accrued during such time will be forfeited and returned to us including any funds which have been withdrawn from your gaming session(s).
5.6.5. Genesis Global Limited and any third parties it contracts with in relation to the provision of the Services will hold information with respect to your identity, including but not limited to your name, address and payment details, in accordance with our Privacy and Cookie Policies. We rely on this information in entering into this agreement with you. You agree to indemnify us and hold us harmless against any costs, claims, damages and expenses arising in connection with any falsehood or inaccuracy contained in the information you provide to us.
6. INACTIVITY AND DELETION OF PLAYER AT SPELA
6.1. If a player remains inactive (For example: when no login is performed at the Website) for a period of more than 12 months, the Company is entitled to charge a monthly maintenance fee of €5, starting on the 13th month of inactivity. Following 12 months of uninterrupted inactivity, the Company will send a reminder mail to the user via the e-mail address linked to the user's Personal Identity Number/Banking ID. Upon receipt of this reminder mail, the user will have 30 days to access the website. If no login is registered within this 30-day period, €5 of real money credit will be deducted from the balance. If the balance is less than €5 then the whole amount will be deducted. If the user remains inactive after 13 consecutive months, he/she will be sent a reminder mail every month and a monthly charge of €5 will be incurred and deducted from the real money credit accordingly.
6.2.If the player remains inactive for more than 12 months and the Spela balance is €0, no further charge will be incurred. The inactivity fee will be incurred on a monthly basis until the next login is performed at the website; in this case, the Company is entitled to block the player.
6.3. Should a player remain inactive for thirty (30) months, meaning that no transaction has been recorded on that specific Personal Identity Number/Banking ID for the above-mentioned time, we will remit the remaining balance to the respective player. If the player cannot be contacted satisfactorily, the remaining balance shall be remitted to the relevant gambling authority.
7. USERNAME, PASSWORD, AND CUSTOMER INFORMATION
7.1. You must not disclose (whether deliberately or accidentally) your online banking details to anyone else. If you have lost or forgotten your details you may retrieve your details contacting the relevant banking/financial authorities.
8.1. In relation to deposits and withdrawals of funds into and from Spela, you shall only use the Personal Identity Number/Banking ID that are valid and lawfully belong to you.
8.1.1 Deposits are instant and will be available to use in your gaming session immediately. Depending on your bank, you might have daily limits which you can deposit in one day.
8.2. By depositing money, you agree not to make any charge-backs, reversals or otherwise cancel any deposits, and agree to refund and compensate us for unpaid deposits.
8.3. The maximum amount of money you will be allowed to deposit in any one transaction is €10,000.
8.4. The minimum deposit accepted by Spela is €20.
8.5. The company can, under certain circumstances, credit a player with Free Spins. The conditions for the crediting of the Free Spins (e.g. First Deposit) and the amount of Free Spins is determined by the company and set out on the website from time to time.
8.6. Winnings accrued from Free Spins is stated separately inside the Bonus & Balance section of your ‘My Spela’ area . It can only be withdrawn once it has been converted into real cash winnings. If a player’s Bonus & Balance contains both the player’s own money and an active Bonus Balance, the Bonus Balance must be wagered 40 times to be converted into real money. Bonus Terms and Conditions apply. Specific offer conditions may be published on the website with the launch of specific offer schemes. Before fulfilling the Bonus Balance's wagering requirements, if you transfer or withdraw the main deposit amount, the Bonus Balance and all winnings accrued from this will be forfeited.
8.7. The website is not a bank account and is therefore not insured, guaranteed, sponsored or otherwise protected by any banking insurance system. Additionally, any money deposited with us not earn any interest.
8.8. We may at any time set off any positive balance on that you hold against any amount you owe to us when we re-settle any bets or wagers pursuant to Collusion, Cheating, Fraud and Criminal Activity or Errors.
9. WITHDRAWALS FROM YOUR SPELA
9.1.You may request withdrawal of funds from Spela at any time provided that:
9.1.1. All payments made into Spela have been confirmed as cleared and none have been charged-back, reversed or otherwise cancelled;
9.1.2. Any necessary checks referred to in Section 5 above have been completed.
9.1.3. For your protection, you may withdraw the maximum of €50,000 per month, €25,000 per week and €10,000 per day, with the exception of progressive jackpot wins where no limitation will apply. VIP players are entitled for higher withdrawals.
9.2. The minimum withdrawal request accepted by Spela is €20.
9.3. All withdrawals will be remitted only to the same bank account from where the funds paid into Spela originated unless a proof was provided that the payment method has been lost or cancelled. We reserve the right to charge a 10% fee amounting to our own costs (including the cost of the deposits) for withdrawals of funds that have not been put into play.
9.4. Player funds which are restricted from playing will be displayed in a separate balance on the player’s main page; a player may not withdraw these restricted funds (Bonus money)
9.5. You are exclusively responsible for reporting your winnings and losses to your local tax or other authorities.
9.6. Spela processes withdrawals immediately, therefore any delay experienced by customers will be dependent on their bank. Most transactions will be successfully processed within 5 minutes however, some may take up to 24 hours.
9.7. If player activity has been blocked or excluded for any reason and for any period of time the player may contact our support team to recover any pending funds that they may have active at Spela . Our support team will immediately launch an investigation into the claim and the player will be contacted back with information of how the funds will be transferred back to them. If there is a dispute over the funds held, we will contact the Malta Gaming Authority for an opinion on the best way forward.
9.8. If Spela detects that a player is abusing the system by processing small withdrawal amounts on a frequent basis, website access may be suspended pending investigation. For reference; a maximum of 5 withdrawals per day is considered fair usage of the system.
9.9. Spela incurs fees when payments are processed and so reserves the right to deduct a 2.85% processing fee on player transactions.
10. PLACING A BET OR GAMING
10.1. All transactions will be concluded in the language from which you placed your transaction.
10.2. It is your responsibility to ensure that the details of any transaction are correct.
10.3. You can access your transaction history on the Website via the My Spela section.
10.4. Once your bet is confirmed, you cannot cancel the transaction without our written consent.
11.1. Spela is powered by Net Entertainment. The Company is not liable for disputes relating to game play, as Net Entertainment under its own gaming license and in terms of Maltese law is vested with game play responsibilities. The Company’s operations centre and support centre is located in Malta, operating legally and in full compliance with the applicable Maltese laws.
11.2. All Casino Rules can be found within the Game itself.
12. COLLUSION, CHEATING, FRAUD AND CRIMINAL ACTIVITY
12.1. The following activities are not allowed and constitute a material breach of the Terms:
12.1.1. Sharing login credentials or joint use with other players or entities and Colluding with other third parties;
12.1.2. Using unfair advantage or influence (commonly known as cheating), including the exploitation of a fault, loophole or error in our software, the use of automated players (sometimes known as 'bots'); or the exploitation of an 'error';
12.1.3. Undertaking fraudulent activities to your advantage, including the use of a stolen Personal Identity Number/Banking ID .
12.1.4. Taking part in any criminal activities including money laundering and any offence with criminal repercussions.
12.1.5. Transferring of funds from one player to another.
12.2. We will take all reasonable steps to prevent such activities; detect them and the relevant players; and deal with the relevant players appropriately. We will not be liable for any loss or damage which you or any other player may incur as a result of collusive, fraudulent or otherwise illegal activity, or cheating, and we will terminate the relationship with the player, in which we have registered a dispute with.
12.3. If you suspect a person is colluding, cheating or undertaking a fraudulent activity, please report it to us by e-mailing support@Spela.com.
12.4. We reserve the right to inform relevant authorities, other online gaming or gambling operators, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions of your identity and of any suspected unlawful, fraudulent or improper activity, and you agree to cooperate fully with us to investigate any such activity.
12.5. Deposits made into Spela should be commensurate with intended game play. If there is a suspicion of abuse, (e.g. when a deposited amount is not used for an appropriate level of game play and the player requests a withdrawal in relation to that deposited amount; or where the Company suspects that the Player is abusing exchange rate fluctuations), we reserve the right to restrict access, cancel the respective deposit/s in part or in full, to retract any costs that may have resulted in conjunction therewith and to restrict your access indefinitely. In such instances, we further reserve the right to request and obtain satisfactory proof of deposit and additional copies of personal identification prior to processing any withdrawal request, and the processing of such a request shall be entirely at our discretion.
13. OTHER PROHIBITED ACTIVITES
13.1. You should not use the Website for any purpose which is considered to be defamatory, abusive, obscene, racist, sexist, discriminatory, or offensive. You must not use any abusive or aggressive language or images; swear, threaten, harass or abuse any other person, including other users, or behave in such a manner towards any Company staff used to provide the Website or Customer Services.
13.2. You shall not corrupt the Website, flood the Website with information so as to cause the Website to not function, nor use any features which may affect the function of the Website in any way for example (but not limited to) releasing or propagating viruses, worms, logic bombs or similar. Any multiple submissions or "spam" are strictly prohibited. You must not interfere or tamper with, remove or otherwise alter in any way, any information in any form which is included on the Website.
13.3. You shall use the Website for personal entertainment only and shall not be allowed to reproduce the Website or any part of it in any form whatsoever without our express consent. You must not attempt to gain unauthorised access to the Website, the servers on which the Website is stored or any server, computer or database connected to the Website. You must not attack the Website via a denial-of-service attack or similar. When breaching this provision, we will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.
13.4. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect Your computer equipment, computer programs, data or other proprietary material due to Your use of the Website or to Your downloading of any material posted on such Website, or on any website linked to the Website.
13.5. It is prohibited to sell, transfer and/or acquire a Personal Identity Number/Banking ID from other players.
14. CLOSURE AND TERMINATION BY US
14.1. It is company policy in the interests of security and in accordance with Maltese legislation, that if no transaction has been recorded on Your details for thirty months, we shall remit the balance to you. If you cannot be satisfactorily located any funds will be handed over to the Malta Gaming Authority. Thus, the funds are available to the player wishing to withdraw them. We will deduct the Administration Fee from your balance every 30 days from the moment you have become inactive-that is, if you have not placed a wager or made a deposit in the last 12 months. You will be given 30 days written notice by e-mail of the fact that you are about to become inactive and will be subject to Administration Fees.
14.3. The company may refuse to reauthorize player activity at its own discretion following a period of inactivity. Notwithstanding this all contractual obligations already undertaken or entered into will be honoured.
14.4. In the event of any suspicious transaction/s, the company reserves the right to suspend or block players and withhold funds as may be required by law, or the competent Authority.
15. ALTERATION OF THE WEBSITE
15.1. We may, in our absolute discretion, alter or amend any product offered via the Website at any time for the purpose of maintaining the Website.
16. IT FAILURE
16.1. Where unexpected system flaws, faults or errors occur in the software or hardware which we use to provide the Website we will take immediate steps to remedy the problem.
16.2. We do not accept any liability for IT failures which are caused by your equipment used to access the Website or faults which relate to your internet service provider.
17. ERRORS OR OMISSIONS
17.1. A number of circumstances may arise where a bet is accepted, or a payment is made, by us in Error. Reasonable efforts are undertaken to prevent errors or omissions; however, system problems or human error may lead to such circumstances. Such circumstances may include, without being limited to, the hereunder situations:
a) Acceptance of a bet at a price which is significantly different from those available in the market at the time the bet was placed;
b) Miscalculation (including due to human error) of bonuses, winnings or returns paid to you;
c) Information on odds or terms of a bet may have been entered incorrectly as a consequence of human error or computer malfunction;
d) Errors or omissions resulting from Prohibited Activities
e) Errors or omissions which result in winnings being flagrantly incorrect or different from those on the market;
f) Continued acceptance of bets on a market or event that has already been closed or suspended (“late bets”).
17.2. We reserve the right to correct any Error made on a bet placed and re-settle the same at the correct price or terms which were available or should have been available at the time that the bet was placed and the bet will be deemed to have taken place on the terms which were usual for that bet or, in cases where the correction or resettlement of the bet is not possible, to declare such bet void and refund the stake in question back into you.
17.3. Neither we (including our employees or agents) nor our partners or suppliers shall be liable for any loss including loss of winnings that results from any error by us or an error by you. You will forfeit any winnings/losses that result from any such error.
17.4. We are not liable for any downtime, server disruptions, lagging, or any technical or political disturbance to the game play. Refunds may be given solely at the discretion of the management.
17.5. We accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with website or its content; including without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person's misuse of the Website or its content or any errors or omissions in content.
17.6. In the event a game is started but miscarries because of a failure of the system, the Company shall refund the amount wagered in the game by crediting it to you approved manner; and if you have an accrued credit at the time the game miscarried, again credit you in an approved manner.
17.7. All reasonable steps shall be taken to ensure that wagers placed by players are recorded immediately on the database. Should, due to an interruption by a failure of the telecommunications system, a bet not be recorded on the system but is deducted from the balance, the incident will be investigated and player will be refunded the amount of the wager by placing it in the player’s balance accordingly.
17.8. If a game is started but miscarries because of a failure in the system, the following action shall be taken: (a) (i) to refund the amount wagered in the game to the player by crediting it to the player in an approved manner and (ii) if the player has an accrued credit at the time the game miscarries, credit the player in an approved manner (b) inform immediately the MGA of the circumstances of the incident (c) refrain from conducting a further game if the game is likely to be affected by the same failure. Provided that the MGA may, by written notice to the licensee, give the licensee other directions which they consider appropriate in the circumstances.
17.9. Genesis Global Limited has the right to terminate games without prior notification or justification. If the player feels unsatisfied and feels that he should lodge a complaint directly with the relevant authority, he may do so by sending an email to email@example.com
18. EXCLUSION OF OUR LIABILITY
18.1. Your access to and use of the products offered via the Website, is at your sole option, discretion and risk.
18.2. We will provide the Website with reasonable skill and care and substantially as described in the Terms. We do not make any other promises or warranties with respect to the Website, or the products offered via the Website, and hereby exclude (to the extent permitted by law) all implied warranties in respect of the same.
19.1. You shall compensate us in full for any claims, liabilities, costs, expenses (including legal fees) and any other charges that may arise as a result of your breach of the Terms.
19.2. Where you are in material breach of the Terms, we reserve the right, but shall not be required, to:
19.2.1. Provide you with notice (using Your Contact Details) that you are in breach requiring you to stop the relevant act or failure to act,
19.2.2. Restrict, limit or refuse access, so that you are unable to place bets or play games on the Website,
19.2.3. Refuse access with or without prior notice from us.
19.2.4. Recover from you the amount of any pay-outs, bonuses or winnings which have been affected by any material breach.
19.3. We have the right to disable any user identification code or password if in our reasonable opinion you have failed to comply with any of the provisions of the Terms.
20. INTELLECTUAL PROPERTY RIGHTS
20.1. All website design, text, graphics, music, sound, photographs, video, the selection and arrangement thereof, software compilations, underlying source code, software and all other material contained within the Website are subject to copyright and other proprietary rights which are either owned by us or used under license from third party rights owners. To the extent that any material contained on the Website may be downloaded or printed then such material may be downloaded to a single personal computer only and hard copy portions may be printed solely for your own personal and non-commercial use.
20.2. Under no circumstances shall the use of the Website grant to any user any interest in any intellectual property rights (for example copyright, know-how or trademarks) owned by us or by any third party whatsoever.
21. YOUR PERSONAL INFORMATION
22. COMPLAINTS AND NOTICES
22.1. If you wish to make a complaint regarding the Website, a first step should be to, soon as reasonably possible, contact Customer Services on support@Spela.com
22.2. In the event of any dispute, you agree that the records of the server shall act as the final authority in determining the outcome of any claim.
22.3. You agree that in the unlikely event of a disagreement between the result that appears on your screen and the game server, the result that appears on the game server will prevail, and you acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of this participation.
22.4. When we wish to contact you regarding such a dispute, we will do so by using any of Your Contact Details.
22.5. If the player feels unsatisfied and feels that he should lodge a complaint directly with the relevant authority he may do so by sending an email to firstname.lastname@example.org.
23.1. The Terms and Conditions may be published in several languages for information purposes and ease of access by Players at Spela . However, the English version is the sole legal basis of the relationship between you and us and in case of any discrepancy between a non-English version and the English version of the Terms and Conditions, the English version shall prevail.
24. TRANSFER OF RIGHTS AND OBLIGATIONS
24.1. We reserve the right to transfer, assign, and sublicense or pledge the Terms, in whole or in part, to any person, provided that any such assignment will be on the same terms or terms that are no less advantageous to you.
25. EVENTS OUTSIDE OUR CONTROL
26.1. If we fail to insist upon strict performance of any of your obligations or if we fail to exercise any of the rights or remedies to which we are entitled, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
26.2. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of the provisions of the Terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with above.
27.1. If any of the Terms are determined to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law. In such cases, the part deemed invalid or unenforceable shall be amended in a manner consistent with the applicable law to reflect, as closely as possible, our original intent.
28. LAW AND JURISDICTION
29. RESPONSIBLE GAMING AND GAMBLING
29.1. We are committed to endorsing responsible gaming as a policy of customer care and social responsibility. We believe it is our responsibility to you, our customers, to ensure that you enjoy your wagering experience on our site, while remaining fully aware of the social and financial harms associated with gambling problem.
29.1.1 Deposit Limits - In order to assist our players in gambling with responsibility, limits can be applied or amended at any time by contacting support@Spela.com. Any reduction in the limits will take effect immediately and any increase in the limits will take seven days before coming into effect. We also wish to draw Your attention to the existence of software preventing an individual computer from accessing online gambling websites, such as www.cyberpatrol.com or www.gamblock.com If you require any further information or assistance regarding our functionality, please contact Support.
29.1.2. Self Exclusion - Should you need to take a break from gambling, you may exclude yourself for any definite or indefinite time. We provide a self-exclusion facility which can be activated by contacting Customer Support. Prior to confirming Your self-exclusion request, you will be provided with information regarding the consequences of self-exclusion. Should you decide to be self-excluded, we encourage You to consider extending Your self-exclusion to other remote gambling operators currently used by You. Any undetermined bets at the time of Your self-exclusion will be settled in the normal way, according to the normal timescales and, if subsequently applicable, winnings will be paid to You. Any self-exclusion blocks cannot be undone during the agreed self-exclusion period. In case you enjoy a VIP status and you request or your access is temporarily or permanently under Self-Exclusion or you are inactive/blocked for any specific reason, you will lose this status as a VIP player. Furthermore, we endeavour to apply your Self Exclusion as soon as practically possible, however, please be aware that this process takes a reasonable working period to implement. Your self-exclusion will not commence until it has been fully implemented and communicated to you.
29.1.3. It is hereby clarified that regardless of the length of Your self-exclusion period, at the end of such self-exclusion period, such self-exclusion will end and you will be allowed to commence wagering with the Company and also receive marketing materials.
29.1.4. In requesting self-exclusion, You agree to provide full and accurate personal details, now and in the future, so Your access/use of the Website and Services can be restricted. If You do choose to self-exclude, We will use all reasonable endeavours to ensure we comply with Your self-exclusion. However, in agreeing to self-exclude, You accept that You have a parallel obligation not to seek to circumvent the self-exclusion. Accordingly, We have no responsibility or liability for any subsequent consequences or losses howsoever caused that You may suffer or incur if You commence or continue to gamble through additional online accounts where You have changed any of the registration details or You provide misleading, inaccurate or incomplete details or otherwise seek to circumvent the self-exclusion agreed. If you self-exclude on a website operated by Genesis Global Limited, it will apply to all other brands. As a self-excluded player, you should not open another account with any other website during the time period you selected. Should you open another account with a website operated by Genesis Global Limited, we reserve the right to immediately close it, without prior notification and void any winnings. Any remaining real money balance will be refunded but will be subject to an administration fee of up to 10%.
29.1.5. If a player self-excludes from Spela, any real money funds that are not attached to any bonus, free spins or promotional offer will be refunded back via the method used to deposit originally. Where this method is no longer available, players will need to contact customer support (support@Spela.com) to arrange an alternative method for their refund. A standard processing fee will be applied.
29.1.6. Underage Gambling - It is illegal for anyone under the age of 18 to gamble on our website. We carry out age verification checks on all customers who use payment mechanisms which are available to under 18s and additionally perform random age verification checks on customers using other forms of funding mechanisms. Please note than anyone under the age of 18 found to be using the Website will have any winnings forfeited and may also be reported to the authorities.
29.1.7. Filtering Systems - Filtering solutions allow parents to regulate access to the internet, based on chosen criteria. Parents can use filters to prevent their children from accessing, amongst other things, gambling websites. If you share your computer with friends or family who are under the legal age to register or bet with our Website, or have requested self-exclusion from gambling sites, please consider parental filtering solutions.
29.1.8. Setting of Limits – A player may set limits mainly related to wagers and losses by contacting our Support team. Once these limits are set the player will not be able to exceed these limits.
29.1.9. Setting of Session Time Limits – A player may set maximum Session Time Limits by contacting our Support team.
29.1.10. Any notice for changes described above will be accompanied by a seven (7) day cool down period in which the player will not be able to revert the conditions previously applied.
29.2. We are committed to supporting Responsible Gambling initiatives and encourage you to find information about Responsible Gambling at the websites of the following organisations:
30.1. Where we provide hyperlinks to other websites, we do so for information purposes only. You use any such links at your own risk and we accept no responsibility for the content or use of such websites, or for the information contained on them.
31. CHAT ROOMS (BLOG)
31.1. The company gives its customers the possibility to make use of a chat room where they are able to communicate with other players registered and making use of the Website. We set the chat room policy and reserve the right to change these policies at any time with or without notice. By using this chat room, you are binding yourself to comply with these terms and conditions.
31.2. The chat room is intended for legitimate comments and constructive discussion. We reserve the right to restrict the rights of individuals to post comments in any chat room set up by us. Any liability arising out of the use of such chat rooms are borne solely by the user.
31.3. Every user of our chat room agrees not to post any comment which is:
31.3.1. Defamatory in nature or any other information that the user has no legal right to disclose, or is otherwise illegal;
31.3.2. (Or contains anything which is) racist, vulgar, hateful, obscene, profane, threatening, insulting or offensive;
31.3.3. Intend to impersonate another person or entity;
31.3.4. Posted for the purpose of advertising;
31.3.5. Or contains a link to any virus, corrupted files, key loggers or any other malicious code or material that could cause harm to the computer, data or financial security of any party;
31.3.6. A comment intended to take advantage or collude with or against other players using our site or amount to activities of a suspicious or criminal nature;
31.3.7. A link to any intentionally false or misleading statements or any statement seeking to unfairly manipulate a market;
31.3.8. An attempt to collect or store data about other users;
31.3.9. A misuse of Forum functionality
31.3.10. Information protected by any form of intellectual property whether registered or unregistered or any contractual, statutory and equitable obligations of confidence
31.3.11. In a language other than the native language of that particular forum.
31.4. Our forums are moderated and all conversations are logged or recorded. We reserve the right to refuse to post any comment/s and investigate and take provisions, which may include but are not limited to the blocking or restriction of play against any user who is in breach of these terms and conditions. We also reserve the right to close or remove any chat rooms without prior warning and also to report any suspicious chats or comments to the relevant authorities.
31.5. Genesis Global Limited collects your personal information to administer and operate services, prevent fraud, defend our legal rights and for the purpose of compliance with regulations regarding the services we provide. Genesis Global Limited guarantees that your personal information will not be sold, rented or traded, and won’t be disclosed unless the following conditions occur.
31.5.1. When there is any suspicion of fraud or breach regarding the acts performed by the user, or in case you decide to file a dispute against us via a third party we reserve the right to disclose your personal details via a third party forum such as AskGamblers and your private data as needed, including to credit reference and fraud prevention agencies. The same applies for the national and international enforcement bodies and courts when they require this kind of information, as laws and regulations demand. Except for these situations, while you are using the Website with Genesis Global Limited, your personal information is reasonably safe from unauthorized use, damage, modification or disclosure, by all reasonable measures.
31.6. The company may refuse to open an account or may opt to close a players’ account which has already been opened at its own discretion. Notwithstanding this all contractual obligations already undertaken or entered into will be honoured.
32. COMPLAINT HANDLING
32.1. The company endeavours to provide a high quality service to its players at all times. However, players may for various reasons feel that they are not satisfied with the level and/or quality of service and may wish to file a complaint. Aggrieved players may send an email to support@Spela.com with as much details as possible.
32.2. Our customer support team will attempt to handle a player’s complaint as soon as is reasonably possible. If the support team cannot resolve the complaint they will escalate it to management for solution.
32.3. In any case the player will receive a response to their complaint within a period of 10 working days.
32.4. If You disagree with the final decision of the Company in respect of Your claim and/or dispute and would like to dispute it, then (a) inasmuch as it relates to any acts of the Company under its Maltese online gambling license, You may bring Your claim and/or dispute following the receipt of the Company's final decision to the Malta Gaming Authority at email@example.com
32.5. Please click here for our Customer Complaint Escalation Process.